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JDA TSG / Client portal

Fewer status emails. More visibility.

End-to-end portal for 50+ CPA firms: intake wizard, SLA traffic-light dashboard, document delivery, and Stripe ACH payments. Firms track every tax return's status without chasing updates, lowering client check-in emails from five to one per engagement.

SoftrAirtableHubSpotAsanaFillout FormsMakeStripe
Accounting-Firms Self-Service Portal & Returns Tracker project overview

The challenge

More than 50 CPA firms had no way to see where a tax return stood without emailing for an update, which averaged five check-in emails per engagement.

What we built

An end-to-end self-service portal: intake wizard, SLA traffic-light dashboard, returns timeline, document delivery and Stripe ACH payment sync. Firms track every return themselves, and check-in emails dropped from five to one per engagement.

About the project

End-to-end client portal that lets accounting firms submit work, monitor return status, and download deliverables. Key modules include intake wizard, SLA traffic-light dashboard, returns timeline, and Stripe ACH payment sync. Built on Airtable and Softr with Make automations. Average client check-in emails fell from 5 to 1 per return.

What changed

  • 5 to 1 Client check-in emails per return
    Average per engagement. Source: existing project description.
  • 50+ CPA firms served
    Source: existing project description.

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Your move

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